Welcome to Digital Solutions SA!
Founded in 2016 and located in the heart of the Jura, in Porrentruy, Digital Solutions SA helps companies and institutions face digital challenges through the integration of new technologies.
As an IT integrator and service provider, we help our customers to innovate and develop their new digital products.
We’re already present in Porrentruy, Basel, Lausanne, Geneva, Martigny and soon in Fribourg, Bern, Zurich and Delémont.
Combining agility, innovation and performance, we provide a team of highly qualified engineers tailored to the specific needs of each of our customers and prospects.
We are working on three areas:
- Integration and innovation
- Software development
- Robotic Process Automation
PROFILE: UX Business Analyst
- Contract type: service rental
- Occupancy rate: %-100%
- Duration: indefinite
- Desired start date: January 2024
YOUR MISSIONS :
- Design and conduct internal satisfaction surveys
- Collect, analyze and interpret data to support tactical and strategic decisions
- Develop and oversee communication plans for digital services
- Assist in the drafting of information, descriptions and documentation on digital services
- Monitor the smooth running of a multi-stakeholder communication process
- Support experts in their communication events (determine key messages, highlight important information, etc.).
- Organize or help organize co-creation workshops if needed
- Identify and promote opportunities for improvement
- Facilitate collaboration between technical and non-technical teams
TRAININGS :
- Federal diploma in organization or computer science or University degree or ETH engineering diploma + post-graduate studies
SKILLS :
Core competencies
- Ability to collect, analyze and interpret qualitative and quantitative data
- Ability to conduct needs assessment workshops
- Ability to assess and explain users’ information needs
- Ability to defend users’ interests and issues with IT experts
- Ability to write and explain technical issues to people who use digital services
Additional skills
- Understand the different concepts of user experience (UX) applied internally: employee experience (EX) or customer experience (CX).
- Even partial knowledge of one or more of the following tools: PowerBI, Excel, LimeSurvey, Sharepoint, Confluence, an e-mail template creation tool
- Knowledge of intra-company communication concepts, product communication, change communication
- Successful experience in a large private or public company environment
- Excellent written and oral communication skills in French
- Have a flair for teaching and coaching IT experts
- Be a driving force in developing new communication formats
- Ability to collaborate with a wide range of people and get them to work together
