IP telephony specialist (M/F)

Welcome to Digital Solutions SA!

Founded in 2016 and located in the heart of the Jura, in Porrentruy, Digital Solutions SA helps companies and institutions face digital challenges through the integration of new technologies.

As an IT integrator and service provider, we help our customers to innovate and develop their new digital products.

We’re already present in Porrentruy, Basel, Lausanne, Geneva, Martigny and soon in Fribourg, Bern, Zurich and Delémont.

Combining agility, innovation and performance, we provide a team of highly qualified engineers tailored to the specific needs of each of our customers and prospects.

PROFILE: IP telephony specialist

• Contract type: service rental
• Occupancy rate: full-time
• Duration: indefinite, but not more than 5 years
• Desired start date: August^1, 2023

YOUR MISSIONS :

Main tasks :

• Provide support (voice guides, service lines, etc.) for users.
• Document telephony services and operating procedures.
• Informing and training customers
• Participate in projects leading to new solutions for users.

Specific tasks :

• Ensure the sector’s availability, according to the established schedule.
• Take charge of resolving second-level incidents assigned to the sector.
• Daily operation of sector products (patches, updates, etc.)
• Maintain information available to customers (wiki/presentation).
• Master management tools: ITSM, JIRA.

QUALIFICATIONS :

• Excellent troubleshooting skills
• Dynamism
• Ability to work in a team and share knowledge
• Good listening skills and ability to understand customers and their constraints
• Good writing skills and ease of expression
• Ability to challenge and train yourself (personal or technical training).

TRAININGS :

• Training in telecommunications.
• At least 3 years’ professional experience, including at least 2 years as a voice-over-IP engineer.

SKILLS :

General skills :

• Specialist in the main telephony systems used

Cisco CUCM, IM/P, CUC, IVR, PCCE, CMS

• Cisco Webex suite
• Asterisk

Additional skills

• Knowledge of Linux, Windows, VM Ware, Active Directory
• General knowledge of Cisco network equipment
• Competence in the main network services (VLAN, Firewall, network security, etc.)